Our Commitment to Fair Dealing

 

 

The management and staff of Financial Asset Management is committed to delivering fair dealing outcomes to you. We believe in building long-term relationships where ethics is the core of our culture.

 

We commit that:

 

  • We offer products and services that are suitable to you.
  • We have competent representatives who provide you with sound advice and appropriate recommendations.
  • You will receive clear, relevant, and timely information to help you make informed decisions.

 

We take your feedback and complaint seriously and will resolve independently in a prompt manner. This includes:

 

  • Acknowledgment of your complaint/feedback within 2 business days.
  • Talking to you to understand more.
  • Notifying you within 14 business days to provide an outcome of our investigation from the date of receipt of your complaint or feedback.

 

If you have any feedback, please do not hesitate to contact us at customer.service@finexisam.com